Staff are buried in repeat WhatsApp questions
AI WhatsApp Assistant for Support and Booking
We build an AI assistant on your own WhatsApp number that answers the questions you get every day, captures customer details, books appointments where you want it to, and passes anything uncertain or sensitive to your team with the whole conversation attached.
Free 30-minute call — you describe the workflow, we tell you honestly whether and how we would automate it.
Who this is for
Businesses whose customers message on WhatsApp all day with the same questions — prices, availability, order status, appointments — so staff spend their time answering instead of serving.
The problem
What this looks like day to day
The same questions, all day
Prices, opening hours, availability, delivery — each answered by hand, again and again, by someone who has other work to do.
After-hours messages wait until morning
A customer who messages at night often moves on to whoever replies first.
Booking takes a long back-and-forth
Finding a time that works can take a dozen messages that nobody has time for.
Handover loses context
When a person finally steps in, they have to scroll through the thread to work out what was already said.
If it stays unsolved: Staff time goes on repeat answers, after-hours customers go elsewhere, and urgent or sensitive messages sit in the same queue as simple FAQs.
The system
How it works
- 01
Learn your business
The assistant answers from your FAQs, product or service information and the rules you approve — not from guesswork.
- 02
Talk to customers
It replies in Bengali or English on your WhatsApp number, at any hour.
- 03
Capture and book
It collects name, contact details and requirement, and — where booking is in scope — checks availability and books the slot.
- 04
Hand over
Uncertain, sensitive or high-value conversations go to a person with the full conversation history.
- 05
Log
Every conversation and lead is recorded in your CRM so nothing lives only in a chat thread.
Works with
- WhatsApp Business API
- OpenAI, Anthropic Claude and Google Gemini models
- n8n (self-hosted)
- Google Sheets and Google Calendar
- PostgreSQL and your own database via API
- Your CRM via API or webhooks
- bKash and Nagad payment links for order flows
Scope
What is included, and what is not
What you receive
- An assistant running on your WhatsApp number
- Bengali and English support
- A knowledge base built from your FAQs and business information, tested against real questions
- Handover rules to your team, with conversation context
- A booking flow, if booking is in scope
- Conversation and lead logging to your CRM
- Written documentation and a recorded walkthrough for your team
- 30 days of post-launch support for what we delivered
What we need from you
- Your FAQs, price lists, policies and service information
- A WhatsApp number (or help to get one approved)
- The situations where a person must take over
- Calendar or booking system access, if booking is in scope
Not included
- Medical, legal or financial advice — those conversations stay with your people
- WhatsApp account and template approvals — Meta decides those
- Messaging and AI usage fees — WhatsApp and the AI provider bill these separately
Reliability
When something goes wrong
- The assistant answers from approved information and says when it doesn't know instead of guessing
- Uncertain, sensitive or high-value messages are escalated to a person
- We test it against your real questions before launch, and review early transcripts with you
- Failures raise alerts instead of leaving customers unanswered
- AI can still make mistakes — which is why handover rules and transcript review are part of the build
Measurement
How we tell whether it works
- Conversations handled without staff involvement
- Handover rate and reasons for handover
- Response time, including after hours
- Leads and bookings captured
- Sampled transcripts reviewed together
We agree these measures during scoping and report what the system actually records. We don't promise a specific result in advance.
A working example
Where we have built this
Mustaraka Properties
Our own real estate venture: a WhatsApp lead agent that qualifies enquiries, books viewings against live availability and hands over to a person, plus a website chatbot that answers from live listings and feeds the lead pipeline and admin CRM.
Read the full case study →Working together
What happens after you get in touch
- 01
Discovery and scope
A free 30-minute call. We map where leads, messages or orders get stuck today and agree what to automate first and how success will be measured.
- 02
Build and test
Work starts on staging with progress updates and milestone approvals. We test with your real messages, receipts or leads before anything goes live.
- 03
Launch and hand over
We move to production, watch the first live runs, and give your team documentation and recorded walkthroughs so they can operate it with confidence.
- 04
Support and improve
30 days of post-launch support to fix issues in what we delivered, then an optional maintenance retainer. We review what the system actually recorded and tune it from there.
Questions
Common questions
Does it replace my staff?
No. It takes the repetitive questions so your team can spend time on conversations that need a person.
What happens when it doesn't know the answer?
It is set up to say so and hand the conversation to your team with the full history, rather than invent an answer.
Does it work in Bengali?
Yes. It supports Bengali and English, and we test both with your real customer questions.
Can customers pay inside WhatsApp?
Order flows can include bKash or Nagad payment links. Whether that fits depends on your business, which we cover on the scoping call.
Full scope in the catalogue
Other systems we build
Describe the workflow. We'll tell you what is possible.
Send a short description through the contact form. It reaches our workflow straight away, and a person follows up to set up a free 30-minute call — no commitment required.
Discuss Your Workflow